Telephone Services

Announcements
Voicemail System problem (2004/01/21) There is currently a problem with the Case voicemail system, wherein some files were corrupted (preventing users from accessing their voicemail boxes), yielding the error message that states "we are unable to continue with this function at present.." The headers for these offending 'messages' are merely placeholders which should be cleared out by the following process: when you attempt to listen to messages and hear the date/time header playing (e.g., "new message #1, received on Tuesday, Jan. 20..."), press the 3 (delete) key, while the date/time header is playing , and that header will be deleted. At this point, you will need to listen to the following message header and determine whether or not there is a message attached: if a message is present, your mailbox should be back to normal functioning; if you receive the above error message again, you will need to briefly exit that menu level by pressing 7 (exit), then press 1 to go back in to retrieve messages and repeat the process, i.e., press 3 while the date/time header is playing to delete the offending header (if you are disconnected or otherwise unable to return to ‘retrieve messages,' simply hang up and dial back in). Repeat this process until you hear an actual message play after the date/time header, which will be your cue that you've successfully eliminated the corrupted message headers from your mailbox. The problem is being investigated, and the voicemail system will be taken down today (1/21) , from 12 noon to 1pm, for maintenance and to restart the system. To all phone service users: You may have noticed the numbers of total local phone calls showed on your bill are incorrect. There are two additional zeros added to the actual minutes. (For example, 15 was shown as 1500) Please ignore the additional zeros and the costs were calculated based on the actual minutes. SBC is working on this problem, and it will be fixed by March 2004. As a result of the transition to Sprint PCS as the University's cellular phone provider, there are a number of old cellular phones on campus from other providers which are no longer useful. These phones can be dropped off at the Telephone Services Office in Crawford 618, where they will be donated to the Northern Ohio Easter Seals organization through Sprint PCS. The Northern Ohio Easter Seals organization distributes the profits from donated phones to local charities throughout Northern Ohio. To donate your department's old cellular phones, please bring them to Crawford 618 along with the chargers and any other accessories which are no longer needed. Looking to purchase a new answering machine for home or school? Telephone Services wishes to extend this great offer to all Case students. The office has a limited number of new Panasonic Answering Machines for ONLY $10.00 each. If interested, please contact the Telephone Services Office at 216-368-5490 or casephone@case.edu. Payment MUST be in the form of a personal check or money order. No cash or credit cards will be accepted. Students are eligible for the FTC's Do Not Call Registry: Students living in campus housing may list their campus telephone numbers on the Do Not Call Registry rolled out by the Federal Trade Commission (FTC). Colleges and Universities may not list numbers on behalf of students- students wishing to participate in the Do Not Call program need to list their own campus residence numbers. Registration in Do Not Call is free and available online to consumers with email accounts. Click on http://www.donotcall.gov to activate request.

Announcements

Voicemail System problem (2004/01/21)

There is currently a problem with the Case voicemail system, wherein some files were corrupted (preventing users from accessing their voicemail boxes), yielding the error message that states "we are unable to continue with this function at present.." The headers for these offending 'messages' are merely placeholders which should be cleared out by the following process: when you attempt to listen to messages and hear the date/time header playing (e.g., "new message #1, received on Tuesday, Jan. 20..."), press the 3 (delete) key, while the date/time header is playing , and that header will be deleted. At this point, you will need to listen to the following message header and determine whether or not there is a message attached: if a message is present, your mailbox should be back to normal functioning; if you receive the above error message again, you will need to briefly exit that menu level by pressing 7 (exit), then press 1 to go back in to retrieve messages and repeat the process, i.e., press 3 while the date/time header is playing to delete the offending header (if you are disconnected or otherwise unable to return to ‘retrieve messages,' simply hang up and dial back in). Repeat this process until you hear an actual message play after the date/time header, which will be your cue that you've successfully eliminated the corrupted message headers from your mailbox. The problem is being investigated, and the voicemail system will be taken down today (1/21) , from 12 noon to 1pm, for maintenance and to restart the system.
To all phone service users: You may have noticed the numbers of total local phone calls showed on your bill are incorrect. There are two additional zeros added to the actual minutes. (For example, 15 was shown as 1500) Please ignore the additional zeros and the costs were calculated based on the actual minutes. SBC is working on this problem, and it will be fixed by March 2004.
As a result of the transition to Sprint PCS as the University's cellular phone provider, there are a number of old cellular phones on campus from other providers which are no longer useful. These phones can be dropped off at the Telephone Services Office in Crawford 618, where they will be donated to the Northern Ohio Easter Seals organization through Sprint PCS. The Northern Ohio Easter Seals organization distributes the profits from donated phones to local charities throughout Northern Ohio. To donate your department's old cellular phones, please bring them to Crawford 618 along with the chargers and any other accessories which are no longer needed.
Looking to purchase a new answering machine for home or school? Telephone Services wishes to extend this great offer to all Case students. The office has a limited number of new Panasonic Answering Machines for ONLY $10.00 each. If interested, please contact the Telephone Services Office at 216-368-5490 or casephone@case.edu. Payment MUST be in the form of a personal check or money order. No cash or credit cards will be accepted.
Students are eligible for the FTC's Do Not Call Registry: Students living in campus housing may list their campus telephone numbers on the Do Not Call Registry rolled out by the Federal Trade Commission (FTC). Colleges and Universities may not list numbers on behalf of students- students wishing to participate in the Do Not Call program need to list their own campus residence numbers. Registration in Do Not Call is free and available online to consumers with email accounts. Click on http://www.donotcall.gov to activate request.

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